Terms & Conditions

Last updated: 19 October 2026

1. Introduction

Welcome to Liilyar®, operated by Negar Empowerment Group Ltd, a company registered in England and Wales.

These Terms & Conditions govern your use of our website and the purchase of products offered through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

Company details:

• Company name: Negar Empowerment Group Ltd

• Brand name: Liilyar®

• Company registration number: [Insert Company Number]

• Registered office: [Insert Registered Office Address]

• Email: [Insert Contact Email]

• Website: [Insert Website URL]

2. Our Products

We offer rehabilitation products, mobility aids, accessibility equipment, and other products intended to support everyday living and independence.

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate. However, colours and appearances may vary slightly depending on your screen and the manufacturer’s product updates.

Customers should review the product description, specifications, intended use, and any relevant instructions before purchasing.

Unless expressly stated otherwise, our products are not a substitute for professional medical advice, diagnosis, treatment, or individual clinical assessment.

3. Eligibility and Use of the Website

By using our website, you confirm that you are legally entitled to enter into a binding contract.

You agree to provide accurate and complete information when placing an order and to use our website only for lawful purposes.

You must not misuse our website, attempt to gain unauthorised access to its systems, or interfere with its normal operation.

4. Product Prices and Payment

All prices will be displayed on the website before you complete your purchase.

Where applicable, taxes, delivery charges, and any additional costs will be clearly presented before you place your order.

We accept the payment methods displayed at checkout. Payment must be authorised before an order is processed, unless otherwise agreed.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order you have placed, we will contact you and give you the opportunity to confirm the corrected order or cancel it for a refund.

Nothing in this section removes any rights you have under applicable consumer protection laws.

5. Orders and Contract Formation

When you place an order, you are submitting an offer to purchase the selected products.

An automated order acknowledgement confirms receipt of your order but does not necessarily mean that your order has been accepted.

We will communicate acceptance or any issue affecting your order through the contact details you provide.

We reserve the right to decline or cancel an order where there is a legitimate reason, such as product unavailability, suspected fraudulent activity, or a material pricing error. If payment has already been taken for an order that is cancelled, we will arrange an appropriate refund.

6. Delivery and Shipping

We aim to process and dispatch orders within the estimated time displayed at checkout.

Available delivery methods, estimated delivery times, applicable charges, and any geographical restrictions will be provided before you complete your purchase.

Unless a different period is agreed with you, we will deliver your goods within the applicable statutory timeframe.

Delivery estimates are provided in good faith, but circumstances outside our reasonable control may occasionally cause delays.

If your order is delayed, lost, or delivered incorrectly, please contact us so that we can investigate and assist you.

Our responsibility for the goods remains subject to applicable law, including the rules governing when responsibility for goods passes to the consumer.

7. Returns and Cancellation

7.1 Your right to cancel

If you are a consumer purchasing products online, you will generally have the right to cancel your order within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.

To exercise this right, please notify us clearly by email or through our designated customer service channel within the applicable cancellation period.

You must normally return the goods within 14 days after notifying us of your cancellation.

7.2 Condition of returned products

Please handle products only as much as reasonably necessary to establish their nature, characteristics, and functioning.

You may be responsible for any reduction in the value of goods resulting from handling beyond what would reasonably be permitted in a shop.

For hygiene-sensitive products, the right to cancel may be excluded where the relevant legal requirements for sealed goods are satisfied, including where the goods are unsuitable for return for health protection or hygiene reasons and the seal has been broken after delivery.

Any applicable exception will be assessed in accordance with the law and the nature of the product.

7.3 Return shipping costs

Where you cancel an order under the statutory change-of-mind cancellation right, you will be responsible for the direct cost of returning the goods if we have informed you of this requirement before purchase.

If the goods are faulty, damaged, not as described, or otherwise do not comply with the contract, your statutory rights apply, including any applicable rights to a refund, repair, or replacement.

7.4 Refunds

Where you validly cancel an online purchase, we will provide the refund required by law, including the cost of standard delivery where applicable.

Refunds will generally be made using the original payment method unless you expressly agree otherwise.

We may withhold a refund for cancelled goods until we have received them back or you have supplied evidence that they have been sent back, whichever occurs first, where permitted by law.

Nothing in this section limits your statutory rights concerning faulty or non-conforming goods.

8. Faulty or Damaged Products

We aim to supply products that are of satisfactory quality, fit for their intended purpose, and as described.

If a product arrives damaged, is faulty, or does not match its description, please contact us with your order details and, where helpful, photographs of the issue.

We will assess the issue and explain the available options in accordance with applicable consumer law.

Depending on the circumstances, you may be entitled to reject the goods for a refund, request a repair or replacement, or exercise other statutory remedies.

Your legal rights are not affected by any voluntary returns policy we may offer.

9. Product Safety and Instructions

Customers must use products in accordance with the manufacturer’s instructions, warnings, weight limits, maintenance requirements, and intended purpose.

Where appropriate, customers should seek advice from a suitably qualified healthcare professional regarding the selection or suitability of a rehabilitation or mobility product.

We do not encourage customers to modify products, disregard safety instructions, or use products for purposes for which they were not designed.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.

10. Medical Information Disclaimer

Information provided on our website is intended for general product information and educational purposes only.

Unless expressly stated otherwise, we do not provide medical diagnosis, clinical assessment, or personalised medical treatment through this website.

Product descriptions should not be interpreted as a guarantee of a particular medical outcome or improvement in an individual’s health or mobility.

Customers should consult an appropriate healthcare professional where they require advice about their individual needs.

11. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of applicable statutory consumer rights, or any other liability that cannot lawfully be excluded or limited.

Subject to the foregoing, we will not be responsible for losses that are not reasonably foreseeable or for losses arising from use of our products contrary to the manufacturer’s instructions or intended purpose.

Where you purchase products as a consumer, nothing in these Terms & Conditions affects your mandatory legal rights.

12. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, product descriptions, and design elements, is owned by or licensed to Negar Empowerment Group Ltd or the relevant rights holder.

The Liilyar® name and associated branding may be protected by intellectual property rights.

You may not reproduce, distribute, modify, or commercially exploit website content without prior written permission, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

13. Website Availability and External Links

We aim to keep our website available and functioning properly. However, we do not guarantee uninterrupted or error-free access.

We may update, maintain, or temporarily suspend parts of the website when reasonably necessary.

Our website may contain links to third-party websites. These links are provided for convenience, and we are not responsible for the content or policies of external websites that we do not control.

14. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy and applicable data protection legislation.

Personal information may be used to process orders, arrange delivery, respond to enquiries, provide customer support, and fulfil our legal obligations.

Please read our Privacy Policy for further information about how we collect, use, store, and protect personal information.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, or legal obligations.

The latest version will be published on this page with its updated date.

Changes will not remove rights that consumers have already acquired under applicable law. The terms applicable to an order will be determined in accordance with the contract and relevant legal requirements.

16. Complaints and Customer Support

If you have a question, concern, or complaint about a product or order, please contact us using the details provided on our website.

Please include your order number and a clear description of the issue so that we can assist you efficiently.

We will review complaints fairly and aim to resolve them as promptly as reasonably possible.

17. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protection rules that apply to you.

If you are a consumer living in another part of the United Kingdom or another country, you may also benefit from mandatory rights or legal protections that cannot lawfully be excluded by these Terms & Conditions.

18. Contact Us

For questions about these Terms & Conditions, products, orders, or returns, please contact:

Negar Empowerment Group Ltd

Trading brand: Liilyar®

Email: [Insert Contact Email]

Registered office: [Insert Registered Office Address]

Company registration number: [Insert Company Number]

Website: [Insert Website URL]

We appreciate your trust in Liilyar® and are committed to providing clear product information and reliable customer service.

Liilyar® — Supporting Independence. Enhancing Everyday Life.